Support and Help Channels
A 1–hour Inquiry Response Warranty
Each ticket you post to our client help staff will be responded to within approximately one hour. The basic requests shall be responded to straight away. Nonetheless, if the support inquiry you have submitted calls for the assistance of an experienced admin technician, we will send the ticket to him and will notify you about the postponement.
Professional Client Help And Support Service
Our client assist crew will be on duty for you 24/7/365 to to attend to all support request tickets that you submit. We offer technical assistance for all the applications that are pre–configured on your server. These include our custom developed Website Control Panel, the chosen Operating System plus the server management panel (with regards to the VPS type).
An Intuitive Help Zone
An extensive and routinely updated knowledge base is built into our in–house built Website Control Panel. It offers quick tips on how to execute all of the standard site maintenance duties. The Help zone presents thorough how to articles and reviews and step by step video training. You can gain access to the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.