1 hour ticket response
We are focused on offering a fast and appropriate response to each client support ticket posted by a user. Our qualified customer service staff representatives will examine your problem and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, the average client support ticket response time has proven to be 20 minutes.
A Premium–Quality Tech Support Service
Our customer service technicians possess broad experience in the cloud hosting industry and are qualified enough to deliver a prompt solution to your problem. If, however, the issue at hand is not within the competency of a support technician, the helpdesk ticket will be forwarded to a programmer or system administrator for additional investigation.
An Intuitive Help Center Section
In the Website Control Panel you can find an intuitive Help section where you can find quick tips on how you can use our hosting services. You can get the answers to your queries in our F.A.Q. library, find more details in the web hosting account management articles or check our educational video tutorials.