Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Website Control Panel you will find a detailed Help section offering a lot of help articles and frequently asked questions. They are compiled by our support team of knowledgeable technicians. Just fill in your question and our intelligent system will give you the best answer.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d like to see how a task is carried out or how a problem is rectified, instead of just reading about it, then check out our selection of educational video tutorials. They cover a variety of issues and will help you quickly understand how to work with our Website Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 client support service with a one–hour support ticket response time guarantee. A team of expert technicians will be online for you to attend to all the enquiries that you could have. During non–peak periods, a response will be provided in even less than twenty minutes.