Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for each support ticket or email that you send to the support team. We’ll speedily reply to all standard questions and forward the issue to our administrators in case further assistance is needed. If you order the Managed Servers package, we’ll perform any of the included server management services at a time that has been agreed upon earlier.
An Outstanding Help Desk Service
- We’ll be online for you 24/7 to reply to any enquiries that you may have regarding our Website Control Panel and any of the apps that we have pre–installed for you on the dedicated server. In case you also need assistance tackling server administration tasks, take advantage of our Managed Servers package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
We have equipped our Website Control Panel with an in–depth knowledge base, which offers in–depth explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further teach you how to carry out a particular task or resolve a commonly encountered issue. The instructional articles and the tutorial video clips are readily reachable from each Website Control Panel section via the Help and Videos buttons located in the upper right corner.