24/7 Customer Support in Cloud Hosting
The customer and technical support services for all our cloud hosting packages are round-the-clock, thus you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail. In case you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You can select the most suitable way to contact us based on where you are or the hardware you are using. We are able to assist you for more or less any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we provide include 24/7 customer and tech support, therefore regardless of what issue you have, you'll be able to get in touch with us and we will assist you right away. Our guaranteed reply time for any e-mail or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever is more than twenty minutes. We also offer telephone support with multiple local numbers worldwide as well as a live chat, so you will be able to get in touch with us and get more info about our services even if you do not have an account yet. We are able to help you with any kind of question or a problem you may have - payment methods, package specifications, email configuration, hosting account settings, etc. If you employ our services, you will not ever have a scenario where you have to wait for a couple of days to get a problem solved like you have to do with numerous other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious issues and / or questions associated with the pre-installed software your server comes with. If you haven't obtained your VPS server package yet, you're able to find out more about our solutions by giving us a telephone call or by employing our live chat service. For more technical issues, you should send an e-mail message or open a support ticket from your billing Control Panel and you will receive assistance within a maximum of one hour no matter the time of the day, even on weekends and holidays. The actual response time generally doesn't exceed thirty minutes. If you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade that you can add to each and every VPS package and our administrators will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through our company, you will be able to contact us anytime using different channels and the maximum time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on your server. To contact us about a technical issue, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of general questions or you would like to find out about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the globe. In case you're looking for help with third-party software that you cannot deploy or run efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.