Though this isn't the mainaspect in order to identify a dependable cloud hosting supplier from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is an indicator that you aren't working with a one-person firm and that you can reach someone when you're in need of help. The telephone support for web hosting services may vary from basic to expert, therefore the problems that can be resolved with a call differ based on the specific service provider. In most cases, these issues are simpler and feature billing or 1st level tech issues since more difficult problems often need a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. However, the option to call your service provider can save you a lot of time and efforts for the countless small issues that may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

If you choose to buy one of our cloud hosting, you'll be able to contact our support crew over the telephone for 14 hrs a day. We will help you select the ideal plan for your websites as we are aware that it's better to discuss these issues with a live person. In case you already have an account, we are able to assist you with all of your sales/billing questions and / or general matters, even with some technical situations that don't need a lot of time or escalation to a system administrator because it'll be better to open a ticket for time-consuming troubles so as to have all the correspondence in one place. We now have phone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

If you need additional information regarding the Linux semi-dedicated servers that we provide, you are able to call any of the three support phone lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you'll be able to check in advance if our solutions are appropriate for your web sites. If you're already our customer and you've got a semi-dedicated account, you can reach us over the phone for fourteen hours a day about any billing or common issues. For strictly tech troubles you will have to take advantage of our ticketing system in order to contact our tech support since someproblems just require longer time to be dealt with, still we will help you over the phone with numerous minor tech issues as well, saving you efforts and time.