In case you’ve purchased a web hosting package and you have some queries in regards to a concrete feature/function, or in case you’ve stumbled upon some problem and you need help, you should be able to get in touch with the respective client care team. All hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, as the easiest way to fix an issue most often is to post a ticket. This communication method renders the responses exchanged by both parties simple to track and enables the help desk support staff members to escalate the case in the event that, for example, an admin must step in. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to use at least two separate accounts to contact the client care team and to actually administer the hosting space. Constantly logging in and out of different accounts may be a headache, not to mention the fact that it takes quite a bit of time for most hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting isn’t separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you will be able to visit it at any specific moment with just several clicks of the mouse, without ever logging out of your account. The ticketing system comes with a quick-search field, so you can trace virtually any ticket that you have sent in the past, if necessary. Plus, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a specific problem before you actually submit a ticket. The response time is no more than one hour, which implies that you can get quick assistance whenever you need one and if our tech support staff suggests that you do something within your hosting account, you can do it on the spur of the moment without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything in one single place, which is why we have integrated a support ticket system into the in-house built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will enable you to handle the communication with our customer support staff along with your account, which goes to say that you will not have to memorize one more user name for another admin dashboard. You will be able to post a new ticket or to check the status of an old one with no more than a few mouse clicks while you are browsing the content within your semi-dedicated account. In addition, you can look through older tickets using an intelligent search function or have a look at relevant help articles, which provide solutions to commonly confronted challenges. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum response time being just 1 hour, so there’ll always be somebody to assist you.